Frequently Asked Questions
Learn more about what to expect when you purchase art from the Heirloom Print Shop.
Canvas and Paper Options
Learn more about the types of printing materials we use for our art prints.
'Rolled' canvas simply means that it is not stretched around a wooden frame. Our rolled canvas is cut to size and shipped ready to put in a frame. The canvas we use is crafted from a cotton-poly blend with a matte finish. It's acid free with a neutral pH coating which provides your art with an extended lifetime.
Textured Premium is our thickest paper option and is museum grade quality. It is heavy weight, comes with a matte finish, and is crafted from 100% cotton pulp. Our textured paper is also acid and lignin free which provides your art with an extended lifetime.
Smooth archival paper is our medium weight option. It is archival quality paper, crafted from 100% cotton pulp, and has a matte finish. Our smooth archival paper is acid and lignin free which makes it a great option for high quality, everyday prints.
Handling Fine Art Prints
Fine art prints are produced on museum-grade materials. Unlike standard poster or photo paper, these materials can be more delicate and may show markings if pressure is applied to the printed surface. On textured papers in particular, rubbing or scratching the surface may cause small areas of ink to lift or flake sure to the natural texture of the material. For this reason, prints should be handled carefully and inspected upon delivery prior to framing.
To protect your artwork:
• Handle prints by the edges
• Avoid touching the printed surface
• Keep prints inside the protective sleeve until framing
• Ensure the artwork is handled carefully during framing
Please inspect your artwork before removing it from the protective sleeve or providing it to a frame shop.
Custom Sizes
Custom sizes may be available for certain art prints for an additional fee. If you would like to see if a custom size is available, please contact us along with the name of the art print you are interested in. Send a message by using the contact form found here.
Shipping, Returns, Refunds, and Cancellations
For information about our shipping, return, refund, and cancellation policies, please visit our policy page.
Affiliate Program
Heirloom Print Shop does offer an affiliate program. Visit our Affiliate Program page to learn more about how you can earn money sharing art from our shop.
Reproduction and Usage guidelines
For additional information, please read the section titled "Intellectual Property" on the Terms of Service webpage.
Digital files, printed copies, or original content received from the Heirloom Print Shop is not to be shared or sold in person, via email, website, blog, social media, online sales platform, or any other digital medium. Submitting digital files or original content provided by this shop to wholesale print companies or services is strictly prohibited.
Discount Code Usage
Discount codes displayed in the website banner may be applied to eligible physical prints and digital downloads. Gallery wall sets and print sets are excluded from all promotional discounts.