Frequently Asked Questions
Learn more about what to expect when you purchase art from the Heirloom Print Shop.
Canvas and Paper Options
Learn more about the types of printing materials we use for our art prints.
'Rolled' canvas simply means that it is not stretched around a wooden frame. Our rolled canvas is cut to size and shipped ready to put in a frame. The canvas we use is crafted from a cotton-poly blend with a matte finish. It's acid free with a neutral pH coating which provides your art with an extended lifetime.
Textured Premium is our thickest paper option and is museum grade quality. It is heavy weight, comes with a matte finish, and is crafted from 100% cotton pulp. Our textured paper is also acid and lignin free which provides your art with an extended lifetime.
Smooth archival paper is our medium weight option. It is archival quality paper, crafted from 100% cotton pulp, and has a matte finish. Our smooth archival paper is acid and lignin free which makes it a great option for high quality, everyday prints.
Custom sizes may be available for certain art prints for an additional fee. If you would like to see if a custom size is available, please contact us along with the name of the art print you are interested in. Send a message by using the contact form found here.
Shipping, Returns, Refunds, and Cancellations
For information about our shipping, return, refund, and cancellation policies, please visit our policy page.
Damaged or Lost Packages
Heirloom Print Shop partners with Route to safeguard your order. If you opted to pay for Route Package Protection at purchase and you received your order damaged or it is delayed in transit without update for more than 7 days, you can file a claim with Route. A claim can be filed within 15 days of a damaged delivery or the last updated tracking date. Once submitted, Route will contact you within a few business days for resolution.
Heirloom Print Shop does offer an affiliate program. Visit our Affiliate Program page to learn more about how you can earn money sharing art from our shop.
Reproduction and Usage guidelines
For additional information, please read the section titled "Intellectual Property" on the Terms of Service webpage.
Digital files, printed copies, or original content received from the Heirloom Print Shop is not to be shared or sold in person, via email, website, blog, social media, online sales platform, or any other digital medium. Submitting digital files or original content provided by this shop to wholesale print companies or services is strictly prohibited.