Shipping, Returns, and Refunds

Last updated: February 14, 2024

Thank you for shopping at Heirloom Print Shop. If, for any reason, You are not completely satisfied with a purchase, please contact the shop. You can review our policy on returns and refunds below.

The following terms are applicable for any products that You purchased with Us.

Shipping Policy

Please allow 3-5 business days for production of your fine art print. Once production is completed you will receive an email notifying you of your shipment and order tracking number. Orders typically arrive in 5-7 business days after they have been shipped. It is recommended to purchase Route Package Protection upon checkout to insure delivery or your goods and peace of mind. By declining protection, Heirloom Print Shop is not liable for lost, damaged, or stolen items.

All prints are printed in the United States and shipped in a sturdy mailer via USPS or UPS.

Return, Refund, and Cancellation Policy

Once an order has been submitted, they are final and non-refundable. However, if there are concerns with your order please contact the shop so we can find a solution.

If you opted to pay for Route Package Protection and you received your order damaged or it is delayed in transit without update for more than 7 days, You can file a claim with Route:

To open a claim you will need the order number and email address associated with the order. A claim can be filed any time within 15 days of a damaged delivery or the last updated tracking date. Once submitted, Route will contact you within a few business days for resolution.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Heirloom Print Shop LLC, Cary, NC 27511.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Heirloom Print Shop, accessible from https://www.heirloomprintshop.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.